Bookings
- Bookings are only confirmed once a date, time and address have been agreed.
- External work is weather dependent and may need to be rescheduled in adverse conditions.
- Bespoke sealant colours may require additional lead time.
Quotations
- Quotes are valid for 30 days and are based on the information provided.
- Any additional work or materials required will be discussed before proceeding.
Customer Responsibilities
- Areas to be sealed must be clean, dry and accessible before work begins.
- Safe access must be provided for any work above 3 metres.
- If we arrive on site and are unable to begin work due to wet surfaces, inadequate preparation, or other unworkable conditions, a call-out charge of £75 will apply.
- If we are unable to start work due to lack of access, a charge may also apply.
Resealing Work
- When replacing existing sealant, complete removal of old sealant is not always possible. As a result, no guarantee can be provided on reseal work.
Guarantees
- We use high-quality professional sealants, but cannot guarantee against mould growth caused by poor ventilation, humidity or lack of maintenance.
- We are not responsible for manufacturer defects or issues arising from unsuitable surfaces.
Cancellations
- At least 24 hours' notice is required to cancel or reschedule an appointment.
- Cancellations made with less than 24 hours' notice will incur a cancellation charge of £75.
Payment
- Payment is due upon completion of the work by bank transfer or cash.
By confirming a booking with The Mastic King, you agree to these terms and conditions.